Customer Relations Associate

Job Type:

Full-time

Shift and Schedule:

Flexible, including occasional evenings and weekends

Location:

Adversity Academy Headquarters, City Center, Anytown

Benefits:

1. Competitive salary
2. Health insurance coverage
3. Paid time off and holidays
4. Professional development opportunities
5. Collaborative work environment
6. Opportunity for growth and advancement within the organization

Full Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Associate at Adversity Academy. The Customer Relations Associate will be responsible for providing excellent customer service and support to our clients and stakeholders.

About Us:

Adversity Academy is a leading institution dedicated to empowering individuals and organizations to overcome challenges and achieve success in all aspects of their lives. Our commitment to excellence extends to our customer service, where we strive to provide exceptional support to our clients and stakeholders.

Position Overview:

Position Title:

Customer Relations Associate

Salary:

Competitive, commensurate with experience

Responsibilities:

1. Serve as the primary point of contact for customer inquiries, requests, and concerns, responding promptly and professionally via phone, email, and other communication channels.
2. Provide information and assistance to clients regarding Adversity Academy’s programs, services, policies, and procedures.
3. Process orders, registrations, payments, and refunds accurately and efficiently, ensuring compliance with organizational guidelines and protocols.
4. Maintain customer records and databases, updating contact information, preferences, and interactions as needed.
5. Coordinate with internal teams, including sales, marketing, and program management, to ensure seamless delivery of services and resolution of customer issues.
6. Monitor customer satisfaction and feedback, identifying trends and areas for improvement, and escalating unresolved issues to the appropriate department for resolution.
7. Assist with the planning and execution of customer engagement initiatives, such as surveys, webinars, and events.
8. Stay updated on industry trends, best practices, and emerging technologies in customer service and relationship management.

Qualifications:

1. Proven experience in customer service, client relations, or a related field, preferably in a fast-paced environment.
2. Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels.
3. Strong problem-solving skills and attention to detail, with the ability to identify issues, analyze situations, and propose solutions.
4. Ability to work independently and collaboratively in a team environment, prioritizing tasks and managing time effectively.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software is a plus.

Education:

High school diploma or equivalent is required. Additional education or training in customer service, communication, or a related field is advantageous.