IT Support Administrator

Shift and Schedule:

Monday to Friday, 9:00 AM – 5:00 PM

Benefits:

  1. Competitive salary package
  2. Health insurance coverage
  3. Paid time off and holidays
  4. Professional development opportunities
  5. Collaborative work environment
  6. Opportunity to contribute to the success of a dynamic organization

Full Job Description:

We are seeking a skilled and dedicated IT Support Administrator to join our team at Adversity Academy. As an IT Support Administrator, you will be responsible for providing technical support and assistance to our staff and ensuring the smooth operation of our IT systems and infrastructure.

About Us:

Adversity Academy is a leading institution dedicated to empowering individuals and organizations to overcome challenges and achieve success. Our commitment to excellence extends to our IT infrastructure, which plays a crucial role in supporting our operations and delivering high-quality services to our clients.

Position Overview:

Position Title:

IT Support Administrator

Salary:

Competitive, commensurate with experience

Responsibilities:

  1. Provide technical support and assistance to staff members regarding IT-related issues, including hardware, software, and network problems.
  2. Install, configure, and maintain hardware and software components, including computers, printers, servers, and other IT equipment.
  3. Troubleshoot and resolve technical issues promptly, either remotely or on-site, ensuring minimal disruption to operations.
  4. Manage user accounts, permissions, and access controls to ensure security and compliance with organizational policies.
  5. Monitor system performance, diagnose problems, and implement solutions to optimize the performance and reliability of IT systems.
  6. Collaborate with IT vendors and service providers to procure hardware, software, and services as needed.
  7. Maintain accurate records of IT assets, licenses, warranties, and service agreements.
  8. Develop and maintain IT documentation, including user guides, policies, and procedures.

Qualifications:

  1. Proven experience as an IT support administrator, technical support specialist, or similar role.
  2. Strong technical knowledge of hardware, software, networking, and operating systems.
  3. Excellent problem-solving and troubleshooting skills.
  4. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  5. Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  6. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred.

Education:

Bachelor’s degree in information technology, computer science, or a related field. Relevant certifications and additional training are advantageous.

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